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xAI:News·· 2026-04-23精选AI 评分62

xAI 发布 grok-voice-think-fast-1.0 语音模型,经 API 开放

Grok Voice Think Fast 1.0 Our most capable voice agent is now available via API. Apr 23, 2026

文章要点
  • 1xAI 发布新旗舰语音模型 grok-voice-think-fast-1.0,经 API 开放
  • 2官方称模型部署在 Starlink 后销售转化率 20%、客服自主解决率 70%、接入 28 个工具
  • 3模型登顶 τ-voice Bench 榜单,该基准在噪音、口音、插话条件下评测语音智能体
  • 4模型原生支持 25+ 种语言,后台推理不增加响应延迟,可采集并回读邮箱、地址等信息
决策要点

语音智能体进入生产部署阶段,xAI 把客服和电销的电话渠道交给自主智能体,并给出了运营数据。

  • 影响:客服和电销的电话渠道多出一个可选模型;官方口径 70% 自主解决率若成立,人工坐席与外包成本结构需要重算;硬件换新和服务补偿发放交给模型自主执行,会抬高权限与稽核要求。
  • 参考:客服团队可考虑选话务量大的固定流程用 API 试点该模型,对比现有语音方案的解决率和单通成本;值得在上线前先划出服务补偿与换新发放的审核边界,保留高风险操作的人工复核。
  • 依据:榜单排名与 Starlink 运营数据均为 xAI 官方口径,暂无独立验证;发布未提供定价和第三方测试结果。
正文 · 原文

Today, we're excited to announce a step change in xAI's Voice Agent capabilities: Introducing grok-voice-think-fast-1.0 — our new flagship voice model.

This new model excels at complex, ambiguous, multi-step workflows across customer support, sales, and enterprise applications. It is especially well-suited for high-stakes scenarios that demand precise data entry and high-volume tool calling to address the user's request.

Built for the messiness of the real world

We built grok-voice-think-fast-1.0 through tight collaboration with partners like Starlink to combine top-tier intelligence with low response latency and organic conversational ability.

Our model prioritizes snappy responses and unparalleled cost effectiveness without compromising on accuracy or tool orchestration. The result is a model that lets teams confidently deploy complex, multi-turn voice experiences across almost any conceivable use case: Customer support, phone sales, appointment booking, restaurant reservations, and more.

This new model takes the top spot on the τ-voice Bench leaderboard, which evaluates full-duplex voice agents under realistic conditions including noise, accents, interruptions, and turn-taking. See the benchmark details here.

Grok Voice Think Fast 1.0

Grok Voice Fast 1.0

Gemini 3.1 Flash Live

GPT Realtime 1.5

The model has been battle-tested in the toughest real-world conditions: telephony audio, background noise, heavy accents, and frequent interruptions. It natively supports 25+ languages, making it ideal for global deployments.

Precise data entry and read-back

Collecting and confirming user information is critical for many workflows. Grok Voice is able to seamlessly collect email addresses, physical street addresses, phone numbers, full names, account numbers, and other structured data—even when information is spoken quickly or with a strong accent. It gracefully handles speech disfluencies and accepts natural corrections as a human would.

Processing user input

The model handles the spoken corrections and extracts the intended address.

Calling custom tool

Invoking the address lookup tool with the corrected query parameter.

Confirming the result

Reading back the normalized address with location for user confirmation.

Real-time reasoning with zero added latency

Grok Voice Think Fast performs reasoning in the background, allowing it to think through challenging queries and workflows in real-time with no impact on response latency. This enables intelligent answers while retaining the dexterity needed for natural conversation.

Harder to fool

Voice models often default to confident, plausible-sounding answers, despite being completely wrong. We've built grok-voice-think-fast-1.0 to reason through edge cases before responding, catching obvious mistakes that other models get wrong.

Prompt

Which months of the year are spelled with the letter X?

grok-voice-think-fast-1.0

None of the months are spelled with the letter X. You can check them all, but X doesn't appear in any month name.

Other Models

Only one month is spelled with the letter X. It's February.

Powering customer support and sales for Starlink

Grok Voice enables Starlink's phone sales and customer support experience at +1 (888) GO STARLINK. This requires working across numerous languages, helping customers through customer support scenarios, and onboarding new customers via sales:

  • 20% conversion rate. In 1 out of every 5 of sales inquiries, the customer purchases Starlink service while on the phone with Grok.
  • 70% resolution rate. The majority of customer support inquiries are resolved autonomously by the Grok Voice agent with no human in the loop.
  • 28 tools. This single agent uses dozens of distinct tools across hundreds of support and sales workflows.
  • Accuracy is critical. Grok handles high-stakes decisions; the model autonomously performs hardware troubleshooting workflows, issues hardware replacements, and grants service credits.

来源:xAI:News · x.ai