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TechCrunch · AI· Sarah Perez·· 17 天前AI 评分52

Replit CEO 提出「自驾公司」愿景,智能体做杂务、人负责判断

Replit’s CEO says the future of work is the ‘self-driving company’

文章要点
  • 1Replit CEO 提出「自驾公司」愿景,由智能体承担公司杂务,人因判断力和品味更有价值
  • 2Replit 客服工单先由智能体初筛并排查代码库,人工接手后一键可再派智能体部署修复
  • 3Masad 称智能体没有夺走岗位而是改变工作内容,团队把更多时间花在讨论和架构设计上
  • 4他称今年早些时候智能体变得更可靠后,Replit 全公司的运营方式随之彻底改变
决策要点

「自驾公司」的实质是智能体承担执行、人保留判断,这是 Replit 给出的不取代岗位的 AI 转型叙事。

  • 影响:客服这类流程固定的场景可能先被改变,人从执行转向审核与决策;员工工作重心会向选题和架构等判断型任务迁移;转型叙事主打生产力和工作体验,也影响企业内部沟通口径。
  • 参考:可考虑选一个工单处理流程试点智能体初筛,保留人工决策点并记录耗时与质量变化;值得梳理内部哪些环节适合智能体执行、人把关的分工。
  • 依据:全部内容来自 Masad 在 TechCrunch Disrupt 演讲中的自述与愿景,客服案例为其公司内部经验,单一信源口径,暂无独立验证。
正文

Replit CEO and co-founder Amjad Masad has seen how AI is impacting the workplace firsthand, with businesses adopting his company’s AI coding tools to develop and launch their own software. At TechCrunch Disrupt in San Francisco on Thursday, Masad shared what Replit has learned about what that means for the future of work in the AI age, including how humans will still play key roles as AI agents come to work alongside them.

He described his vision of a “self-driving company,” referring not to robotaxi makers, but how agents will come to do much of the grunt work at companies while people become more valued for their judgement and taste.

“The reality is, all of our jobs — perhaps everyone in this audience, especially — changed over the past year,” he said, addressing the audience at Disrupt. “But a big part of America and the world, they still don’t know that that change is coming, and it’s going to be surprising to a lot of people,” Masad said.

He said Replit’s team had been reflecting on how AI technology impacted their own workplace over the past year, particularly after AI agents became more reliable sometime earlier this year.

“Our company entirely changed how we operate, and I would say the closest analogy is a ‘self-driving company’,” Masad said. “The company is sort of self-improving, so a lot of the work that’s going on is driven by agents.”

Illustrating the shift, Masad said that when support tickets come in at Replit, they’re first examined by an agent, which performs the initial triaging by looking at GitHub issues, the codebase, and Linear tickets. By the time the support request reaches a person, they have all the additional information that helps them decide how best to proceed.

And when that support person decides to submit a patch to apply a fix, it’s just a click to deploy another agent.

“You have an entire loop where agents did most of the work, but crucially, there’s human judgment in the middle, and we don’t think that’s going away anytime soon. You need human judgment; you need taste,” Masad explained.

The end result is that instead of taking jobs from people, agents are changing what people work on.

“We’re spending a lot more time figuring out what to work on,” Masad continued. “I go around the company, I see a lot more discussions, a lot more whiteboarding. We spend a lot more time on architecture, how to build things. And so I think the future of work — the self-driving company idea — is really trying to discover what AI transformation means.”

He also noted that when Replit talks with other businesses, the conversations are more about how AI can help people become more productive and happier at work. (The latter because the AI agents make work less boring and more creative, he said.)

“There’s a positive vision of the world that Silicon Valley is not really putting out, and we’re hoping to do that,” Masad added.

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Sarah has worked as a reporter for TechCrunch since August 2011. She joined the company after having previously spent over three years at ReadWriteWeb. Prior to her work as a reporter, Sarah worked in I.T. across a number of industries, including banking, retail and software.

You can contact or verify outreach from Sarah by emailing [email protected] or via encrypted message at sarahperez.01 on Signal.

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来源:TechCrunch · AI · techcrunch.com