Uber 3 万名员工全员启用 ChatGPT Work
Uber puts all 30,000 employees on ChatGPT Work
- 1Uber 与 OpenAI 扩大合作，这家网约车公司全球约 3 万名员工将全部使用 ChatGPT Work。
- 2Uber 先在 1000 名员工中试点，约 80% 早期用户为非工程师，覆盖财务、运营、产品等部门。
- 3试点用途包括分析运营数据找趋势、本地化多语言培训材料和搭建个性化工作仪表盘。
- 4Uber 未披露此次部署的支出金额，称将跟踪员工使用方式与效果来指导后续 AI 布局。
企业级 AI 从小规模试点走向全员部署，Uber 选择了先放开使用、再按实际效果评估投入节奏的路径。
- 影响：全员开通把 AI 工具预算从团队级试点升级为公司级支出，而采购金额未公开；80% 早期用户是非工程师，说明应用主导权在业务部门而非 IT；OpenAI 正加速扩张企业业务并与 Anthropic 竞争，企业选型和谈判的对象在增多。
- 参考：可考虑参照 Uber 的做法，先在财务、运营等流程明确的团队小范围试点并记录使用数据；值得盘点内部哪些岗位任务适合交给智能体，再决定全员开通还是分批推进。
- 依据：数据来自 Uber 工程副总裁 Sumanth Sukumar 对 TechCrunch 的说明，包括 3 万员工规模、1000 人试点和 80% 非工程师占比；采购金额未披露，效果数据尚未公布。
Uber and OpenAI announced an expansion of their partnership on Thursday, with the ride-share giant telling TechCrunch that its entire global workforce — some 30,000 people — will now be using ChatGPT Work.
ChatGPT Work was introduced in July as an enterprise-focused AI agent that corporate teams could deploy for various workflows.
Uber originally piloted ChatGPT Work with 1,000 employees earlier this year but has now scaled up its usage to the entire company.
That earlier pilot was deployed to workers from across Uber’s various departments, including finance, operations, and product. Indeed, a majority of the early adopters — some 80% — were non-engineers, Sumanth Sukumar, Uber’s VP of engineering, told TechCrunch.
“They used it for a wide range of tasks: analyzing complex data from our operations to identify trends and develop recommendations; localizing training materials for different markets and languages; and building personalized interactive dashboards to manage their daily work,” he said.
Yet while the ride-share giant is now going all-in on ChatGPT, it sounds not to have settled on exactly how employees will use it. “Our approach is to make powerful AI tools available across Uber while giving teams room to experiment,” Sukumar said. “For example, earlier this year we paired 30 AI engineers with teams across Uber and gave them two weeks to automate key parts of their job. Those ‘AI pods’ showed us how much opportunity there is when you combine technical expertise with a deep understanding of a particular job.”
Uber didn’t disclose how much it’s spending on the new rollout of the chatbot. Instead, Sukumar said the company will track how employees use the tool. “We’ll look at how employees are using the technology, the kinds of workflows they develop and how it helps them work more effectively. We’ll evaluate those outcomes and use what we learn to guide how we deploy AI across the business,” he said. Uber says OpenAI worked closely with the company on integrating the chatbot.
OpenAI has moved quickly to scale up its enterprise business as it competes with its chief competitor, Anthropic. Once know largely as a consumer brand, the ChatGPT creator has swiftly gained a loyal following with business customers, while other AI companies have struggled to keep up.
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Lucas is a senior writer at TechCrunch, where he covers artificial intelligence, consumer tech, and startups. He previously covered AI and cybersecurity at Gizmodo. You can contact Lucas by emailing [email protected].
来源：TechCrunch · AI · techcrunch.com